Fulfilment Hub Manager

At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone.  Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that.

You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you ‘being the right fit’. We want to help you feel what it’s like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow.  We’re never one-size-fits-all. Our careers are as unique as you are. 

Your purpose (in a nutshell) as Hub Manager – Fulfilment Operations Basildon 

Reporting directly to the Director of Fulfilment, you will be responsible for the operational team and ensuring that EVRi maximises its margins while delivering service excellence to our client base. Fixated by detail and with strong commercial understanding, you will ensure that the core processes within the warehouse are optimised to ensure they operate effectively and efficiently. You will galvanise support and buy-in from the broader team by deploying solid people management and leadership skills. You will also develop and coach wherever necessary to ensure various targets are achieved and continually improved.

The Hub Manager plays a crucial role in an organisation by creating and implementing policies that help achieve strategic goals. This role involves coordinating business operations to meet customer expectations and maintain appropriate service levels and staffing.  In the role, you will manage resources such as personnel, equipment, and technology to ensure efficient and effective operations. You will oversee and optimise the fulfilment process to ensure that products or services are delivered to customers on time and according to specifications.  This position also involves managing relationships with suppliers and other internal stakeholders. As the primary point of escalation for any operational service issues, you will be responsible for ensuring that all parties involved know the problem and that it is resolved promptly and satisfactorily. 

In summary, the Hub Manager is a critical role that requires excellent organisational and leadership skills. The ability to develop and implement policies, manage resources, and build relationships with stakeholders is essential to the success of this position. The candidate needs to be aligned with our core values, which are;

• Do The Right Thing - For our people, communities, and planet.
• Be Dynamic - Seize opportunities, own them, and dare to be different.
• Celebrate Cost Leadership - Know your numbers, invest in our future, and spend it like your own.
• Deliver for customers - Go the extra mile, understand our customers and care for every parcel.

You will be accountable for:

• Order Fulfilment Process Management: You will oversee the entire order fulfilment process, including order entry, administration, and shipping. Ensure orders are fulfilled accurately and efficiently.
• Inventory Management: Develop and implement inventory monitoring procedures to maintain accurate inventory storage and management. Coordinate with clients via the Client Development Managers and manage inventory to meet customer demand.
• Team Management: Oversee and manage a team responsible for various tasks such as order fulfilment, customer experience, and agency utilisation. Provide training and support and conduct performance evaluations for the team.
• Data Analysis and Reporting: Analyse data and generate reports to track key performance indicators (KPIs) such as costs, productivity, processing accuracy and output to customer forecasts. Use data to identify areas for improvement and guide strategic decision-making.
• Supply Chain Optimisation: Plan and optimise the supply chain, including warehousing, inventory management, and future strategic initiatives, which enable scalability. Collaborate with various departments and third-party logistics partners to ensure seamless operations.
• Strategic Decision-Making: Provide input to strategic decisions that affect the functional area of responsibility. Develop and implement strategies to improve operational efficiency and customer satisfaction.
• Budget Management: Provide input into developing the budget and manage financial aspects related to order fulfilment and supply chain operations.
• Problem-Solving and Troubleshooting: Resolve escalated issues arising from operations and coordinate with other departments to find practical solutions. Identify bottlenecks and implement solutions to optimise processes and workflows.
• Responsible for Global Fulfilment Operations managing vendors to ensure they deliver within SLA and budget.

To be successful in this role you will require the following… 

• 5+ years of work experience and keen in developing a successful career within a 3PL logistics provider, supply chain, logistics and distribution or operations environment in an international company.
• Proven track record of delivering projects within scope, time, budget, and quality.
• Strong data analysis skills - Ability to produce, interpret and draw conclusions from data.
• Excellent computer literacy (Access, Excel, PowerPoint, Outlook, and Word); Strong communication and interpersonal skills.

What can we offer you?
We are at the start of a very exciting transformation journey and you can be part of that.

• Competitive salary
• Company and Performance Bonus
• 3% contribution into your pension scheme
• 26 days holiday entitlement per annum (plus bank holidays)
• Access to Mental Health First Aiders
• Annual pay review
• Many retail discounts on –, health, and wellbeing, eating out, shopping and lifestyle

We offer an excellent remuneration package with fantastic opportunities for progression.

This is a great opportunity to be part of an exciting, forward-thinking business.  

Come and join us in our exciting operation to deliver a fantastic parcel experience to our customers for our clients Evri day!