Regional Delivery Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Were Hiring! Regional Delivery Manager – Normnaton!
Lead. Inspire. Deliver Excellence.
We’re on the lookout for a dynamic, people-focused leader to take charge of delivery performance across one of our key regions. As a Regional Delivery Manager, you’ll be at the heart of our operation, driving results, shaping strategy, and empowering your team to deliver an exceptional customer experience. This is more than a management role, it’s an opportunity to make a real impact, influence regional performance, and shape the future of delivery. If you’re a natural leader with a passion for people and operational excellence, we’d love to hear from you.
This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!
Interested? Take a look below to understand what you’ll be doing as Regional Delivery Manager:
- Taking responsibility for regional performance targets and customer satisfaction by coaching and guiding a team of Community Delivery Managers.
- Influencing, delivering, and forecasting the regional budget and cost controls (courier fees, contractor spend, ad-hoc payments, team expenses, and overrides), ensuring profitability and cost efficiency.
- Maximising service coverage through effective recruitment, retention, engagement, and change management of self-employed couriers.
- Leading resource planning for couriers, working with Resource Planners to ensure full coverage and stable delivery capacity.
- Driving courier performance through your team to ensure success in a 7-day operation.
- Overseeing the delivery unit estate in your region, including procurement, location management, and service provision in partnership with Delivery Unit Controllers.
- Building and maintaining a positive, professional relationship with the GMB union, ensuring Evri remains a leader in recognising and supporting self-employed couriers.
- Owning customer complaint escalations and ensuring swift resolution through collaboration with Customer Services and leadership of your team.
Still interested? Great News! We are looking for:
- Current UK Driving Licence.
- Proven ability to coach, support, and motivate teams.
- Strong problem-solving skills and ability to plan effective contingencies.
- Previous success in leading agile, high-performing teams.
- Knowledge of the self-employed courier model.
- Experience of setting and managing a budget.
- Confident negotiator with adaptable communication style.
At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensuring that every person at Evri is valued for who they are and what they bring to our business.
We are Evri. Where everyone is welcome.
We’re excited for the future. Let’s deliver it together.
About Us
Every parcel, every person, every place – every delivery made for you.
Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.
But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.
Our Benefits
Free digital GP service for all colleagues and their family
Wagestream - access a portion of your earned income before payday
Free basic Will and discounted partner mirror Will for all colleagues
Bonus schemes (grade dependent)
50% discount on sending parcels through Evri
Cycle to Work scheme
Company funded Life Assurance
Employee Assistance Programme with free counselling
Retailer discounts
Great career progression
Up to 26 days holiday
Voluntary flexible benefits at discounted corporate rates
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