This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Customer Experience MI Analyst
Location: Morley/Hybrid
Salary: £26,000
Contract: Permanent
Are you passionate about turning data into meaningful insight that shapes exceptional customer experiences?
We’re looking for a Customer Experience MI Analyst to help us understand what drives our customers, improve their journeys, and strengthen our operational performance across the organisation.
In this role, you’ll transform customer and operational data into clear, actionable insight. You’ll support key projects, enhance reporting capability, and ensure our service delivers for every customer, every time.
What you’ll be doing
As our Customer Experience MI Analyst, you will:
What you’ll bring
Essential
Desirable
Why join us?
This is an exciting opportunity to shape how we understand and improve customer experience across the organisation. You’ll work with a supportive team, gain exposure to transformative projects, and play a key role in building a truly customer‑centric service.
About Us
Every parcel, every person, every place – every delivery made for you.
Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.
But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.
Our Benefits
Free digital GP service for all colleagues and their family
Wagestream - access a portion of your earned income before payday
Free basic Will and discounted partner mirror Will for all colleagues
Bonus schemes (grade dependent)
50% discount on sending parcels through Evri
Cycle to Work scheme
Company funded Life Assurance
Employee Assistance Programme with free counselling
Retailer discounts
Great career progression
Up to 26 days holiday
Voluntary flexible benefits at discounted corporate rates
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