Bonus schemes
Career progression
Discounts on Evri products

Senior Product Manager

Vacancy Salary 66000
Vacancy Location Morley / Hybrid
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Senior Product Manager

At Evri, we’re not just delivering parcels, we’re reshaping how millions of people experience delivery every single day. As the UK’s leading consumer delivery specialist, we’re on a mission to build beautifully simple, seamless, and customer-obsessed experiences at scale. And right now, we’re reinventing ourselves.

We’re evolving into a product-centric powerhouse, expanding across three bold pillars: Customer & Client, Sender, and Courier. This is where you come in.

Opportunity

We’re looking for a Senior Product Manager to help architect the future of our Customer & Client experience. Partnering with the Principal Product Manager, you’ll play a key role in turning big ideas into real, tangible impact, bringing strategy to life through exceptional product thinking and execution.

This isn’t about maintaining the status quo. It’s about building something better.

Vision

Imagine a world where every part of the delivery journey just works. Where customers effortlessly manage deliveries in-app. Where support is intuitive, fast, and almost invisible. Where FAQs actually answer questions, live chat feels human, and every interaction flows seamlessly. That’s the future we’re building.

A fully connected, self-serve ecosystem that empowers Customers, delights Clients, and supports Couriers, all in one intelligent, beautifully designed experience.

What You’ll Own

You’ll take the lead on our Connected Customer strategy, unifying Customer Services and our Customer App into one powerful ecosystem.

You’ll also shape the future of our Premium business customer experience, unlocking new value and driving growth.

Working at the intersection of Operations, Technology, and Commercial, you’ll become the go-to expert in your space, connecting dots others don’t even see yet.

And most importantly, you’ll be deeply plugged into our customers.

You’ll spend time understanding their world, what they love, what frustrates them, what they wish existed. Partnering with UX, you’ll turn those insights into products that feel effortless and meaningful.

In short, you’ll be their voice in every room that matters.

How You’ll Drive Impact

This is more than a product role. It’s about orchestrating an entire value stream, shaping strategy, scaling teams, and turning vision into measurable outcomes.

Product Value Stream Leadership

You’ll operate at a strategic altitude, connecting product thinking across a wider ecosystem:

  • Partner with senior leadership to define and evolve product vision and strategy
  • Own and deliver against Product OKRs, ensuring alignment to broader company goals
  • Maintain a holistic view of the product portfolio, ensuring every initiative ladders up to a unified direction
  • Work closely with Design and Technology leaders to establish principles that drive consistency, quality, and reuse
  • Translate multiple product signals into a clear picture of value stream performance and progress
  • Support go-to-market thinking including launch strategy, marketing, budgeting, and resource planning
  • Act as the go-to expert for your domain, bringing deep insight into customers, competitors, and market trends
  • Use that insight to shape problem spaces and unlock new opportunities

Product Team Leadership

You won’t just build products, you’ll build the people who build them:

  • Help attract, hire, and grow exceptional Product Managers
  • Coach and develop talent, creating clear growth paths and high-performing teams
  • Bring clarity and momentum by streamlining ways of working and improving team efficiency
  • Empower teams to own decisions, move fast, and stay accountable for outcomes
  • Support Product Managers in navigating senior stakeholders and complex environments

Hands-On Product Leadership

Where needed, you’ll roll up your sleeves and lead from the front:

  • Own high-impact, complex products across the full lifecycle
  • Drive alignment between team-level OKRs and broader strategic goals
  • Prioritise ruthlessly, ensuring every roadmap decision is tied to real outcomes
  • Champion continuous discovery and delivery, validating ideas through user insight and data
  • Keep the organisation aligned through clear, confident communication and reporting
  • Oversee the full product lifecycle including budgeting, risk, launch, and ongoing optimisation

What You Bring

You’re not just a Product Manager. You’re a builder, a storyteller, and a problem-solver with a sharp commercial edge. Show up with energy, warmth, and presence, engaging people naturally and lifting the pace and ambition of those around you

  • Craft and drive a clear, compelling product roadmap
  • Collaborate across teams to deliver at pace
  • Use data and insights to inform decisions
  • Stay relentlessly customer-focused
  • Identify and validate growth opportunities
  • Approach complexity with curiosity and ownership
  • Bring a strong data mindset (Power BI / SQL a bonus)
  • Communicate effectively with technical and non-technical audiences

Why This Role Matters

This is your chance to shape how millions of people experience delivery, transforming everyday moments into something smooth, simple, and even enjoyable.

Big scale. Real impact. Zero boredom.

Every parcel, every person, every place – every delivery made for you.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.

And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.

But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.

Free digital GP service for all colleagues and their family

Wagestream - access a portion of your earned income before payday

Free basic Will and discounted partner mirror Will for all colleagues

Bonus schemes (grade dependent)

50% discount on sending parcels through Evri

Cycle to Work scheme

Company funded Life Assurance

Employee Assistance Programme with free counselling

Retailer discounts

Great career progression

Up to 26 days holiday

Voluntary flexible benefits at discounted corporate rates

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