Bonus schemes
Career progression
Discounts on Evri products

Client CS Support Manager

Vacancy Salary Competitive
Morley / Hybrid
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Client CS Support Manager

Location: Morley /Hybrid 
Travel: Required to client sites
Department: Client Services
Contract: Full‑time


About the Role

We’re looking for a proactive and relationship‑driven Client CS Support Manager to join our team. In this role, you’ll build strong partnerships with our clients’ contact centres and senior Customer Service/Customer Experience leaders. You’ll support clients through onboarding, guide them post–go live, and help foster a culture of exceptional customer service for both clients and their end customers.

You’ll play a key role in embedding Evri products and services into new and existing client contact centres, ensuring processes are followed and that teams are set up for success.

If you’re passionate about customer service, enjoy problem‑solving, and thrive in a collaborative environment, we’d love to hear from you.


What You’ll Be Doing

Client Onboarding & Training

  • Deliver onboarding for new clients, including training their Customer Service teams on correct processes and communication channels.

Client Relationship Management

  • Attend monthly business updates with new and established clients to understand challenges, drive continuous improvement, and support with issues such as CRM usage or process adherence.
  • Build and maintain strong partnerships with clients, ensuring alignment on service levels and customer experience goals.

Service Performance & Continuous Improvement

  • Work with the Senior Claims & Client Services Manager to reduce enquiry volumes by reviewing self‑serve behaviours and creating joint action plans with clients.
  • Monitor contact volumes into Evri Customer Service and identify opportunities to optimise self‑serve solutions.

Internal Collaboration

  • Partner closely with the Client Development teams to ensure a joined‑up approach to client management.
  • Share client feedback with Evri Contact Centres to drive improvements in our service and escalate issues where needed.

Product & Service Implementation

  • Support the rollout of new Evri products and services within client contact centres, ensuring they are fully understood and effectively utilised.
  • Champion the use of new technologies such as app enhancements, chatbot improvements, and automation tools to improve client and customer journeys.

What We’re Looking For

  • Strong relationship‑building and stakeholder management skills
  • Experience working with contact centres or Customer Service environments
  • Confident communicator with the ability to lead training and client meetings
  • A proactive approach to identifying issues and delivering improvements
  • Ability to travel to client sites as required

Why Join Us?

You’ll join a supportive, collaborative team that values innovation, customer focus, and continuous improvement. This is a fantastic opportunity to influence client experience, drive meaningful change, and help shape how our services are delivered across multiple client organisations.

Every parcel, every person, every place – every delivery made for you.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.

And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.

But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.

Free digital GP service for all colleagues and their family

Wagestream - access a portion of your earned income before payday

Free basic Will and discounted partner mirror Will for all colleagues

Bonus schemes (grade dependent)

50% discount on sending parcels through Evri

Cycle to Work scheme

Company funded Life Assurance

Employee Assistance Programme with free counselling

Retailer discounts

Great career progression

Up to 26 days holiday

Voluntary flexible benefits at discounted corporate rates

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