This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Client CS Support Manager
Location: Morley /Hybrid
Travel: Required to client sites
Department: Client Services
Contract: Full‑time
About the Role
We’re looking for a proactive and relationship‑driven Client CS Support Manager to join our team. In this role, you’ll build strong partnerships with our clients’ contact centres and senior Customer Service/Customer Experience leaders. You’ll support clients through onboarding, guide them post–go live, and help foster a culture of exceptional customer service for both clients and their end customers.
You’ll play a key role in embedding Evri products and services into new and existing client contact centres, ensuring processes are followed and that teams are set up for success.
If you’re passionate about customer service, enjoy problem‑solving, and thrive in a collaborative environment, we’d love to hear from you.
What You’ll Be Doing
Client Onboarding & Training
Client Relationship Management
Service Performance & Continuous Improvement
Internal Collaboration
Product & Service Implementation
What We’re Looking For
Why Join Us?
You’ll join a supportive, collaborative team that values innovation, customer focus, and continuous improvement. This is a fantastic opportunity to influence client experience, drive meaningful change, and help shape how our services are delivered across multiple client organisations.
About Us
Every parcel, every person, every place – every delivery made for you.
Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.
But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.
Our Benefits
Free digital GP service for all colleagues and their family
Wagestream - access a portion of your earned income before payday
Free basic Will and discounted partner mirror Will for all colleagues
Bonus schemes (grade dependent)
50% discount on sending parcels through Evri
Cycle to Work scheme
Company funded Life Assurance
Employee Assistance Programme with free counselling
Retailer discounts
Great career progression
Up to 26 days holiday
Voluntary flexible benefits at discounted corporate rates
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